Legal information

1. Identity of the platform operator

Legal name CONNECTBASE SRL IDNO/tax code 1023600007753 Registered office MD-2089, Republic of Moldova, mun. Chișinău, s. Ciorescu, str. Ștefan cel Mare, nr. 9 E-mail [email protected] Telephone +373 60 003 377

2. Covered platforms

The legal documentation in this set applies to:

• the domains autocare.md, autobuse.md and autobuze.md;
• the Autocare mobile application.

3. Service provided by CONNECTBASE SRL

Autocare provides an electronic search service and technical intermediation of booking requests. The platform receives the user's request, forwards it to the carrier, technically receives the carrier's response, updates the status and sends the relevant notifications.

Immediately after successful registration, the user receives on screen and by e-mail or notification a separate acknowledgement that the request has been received, stating that the seat is not yet confirmed. The booking becomes binding only after the carrier accepts it and the status is updated to “Booked” or an equivalent status. Payment is made directly to the carrier, in accordance with the terms of the accepted offer.

CONNECTBASE SRL is not the carrier for the trip, does not operate the vehicle and does not issue the transport ticket. Information about the carrier, trip and specific rules is displayed in the offer and in the booking flow.

4. Carriers

Carriers may be companies from the Republic of Moldova, Ukraine or European Union states. The carrier identified in the selected offer:

• decides whether the request is available and accepted;
• provides the transport and is responsible for the vehicle, driver, safety, schedule and luggage;
• sets the specific conditions of the trip, within the limits of the law;
• issues or provides the ticket or document granting the right to transport;
• manages payments and refunds received directly by it.

For offers from carriers that do not have a commercial contract with Autocare, the route and offer information are provided or entered directly by the carrier. Autocare hosts/lists them and ensures the technical transmission of the request, receipt of the response and notification, without independently verifying the legal details or route information. The offer category, carrier name and available contact details must be displayed before the request is submitted.

The infobox displayed before submission lists the booking details that are sent to the carrier and explains the effect of the “Submit request” button. The carrier is responsible for the information provided, booking management, transport, ticket and its payments; Autocare is responsible for its own technical operations, transmission security, platform status/notifications and legal obligations regarding reported content.

5. Payment directly to the carrier

Autocare does not accept or process online payments. CONNECTBASE SRL does not collect the transport price from passengers and does not act as its collector. The passenger pays the carrier directly, in cash or using online methods managed by the carrier and available for the selected offer.

The carrier confirms receipt of payment, provides payment documents and handles any refunds. Autocare provides support for the platform and bookings and may facilitate the forwarding of requests to the carrier, without processing refunds of money collected by the carrier.

Using Autocare does not increase the price set by the carrier, and Autocare does not charge the passenger a separate service fee. The commercial commission payable to Autocare by the carrier is governed separately by the contract between the companies and does not represent a surcharge for the passenger. Details are set out in the Payment, Cancellation and Refund Policy.

6. Electronic contracting and evidence

Before the request is submitted, the user is presented with the essential information, applicable documents and carrier's terms. By explicitly accepting the documents and submitting the request, the user enters into the agreement concerning the Autocare electronic service and requests a booking from the carrier. The version of the documents, date and time, language, platform and link to the booking must be retained as evidence of acceptance.

The carrier's subsequent acceptance forms the binding booking between the user/passenger and the carrier for the confirmed trip and seat. If the accepted offer provides for an advance payment directly to the carrier to retain the booking, the time limit and conditions communicated by the carrier apply.

Electronic booking confirmation is sent to the contact details provided. It evidences the booking status on the platform, but must not be confused with the ticket/transport document issued or provided by the carrier.

7. Contact, complaints and data protection

The address [email protected] is the single point of contact for:

• assistance with the platform and bookings;
• complaints concerning Autocare services;
• forwarding to the carrier of complaints concerning the trip;
• exercising rights regarding personal data processed by CONNECTBASE SRL.

Call-centre hours do not limit the ability to send an e-mail at any time. The rules and time limits for handling complaints are described in the Complaints Policy.

8. Legal framework and authorities

Autocare's own services are provided by CONNECTBASE SRL in accordance with the law of the Republic of Moldova, including rules on contracts, electronic commerce, consumer protection and data protection. The transport contract is subject to the terms and law applicable to the carrier and the trip, without prejudice to the passenger's mandatory rights.

Depending on the subject of the complaint, consumers may consult:

• State Inspectorate for the Supervision of Non-Food Products and Consumer Protection;
• National Agency for Road Transport;
• National Center for Personal Data Protection.

Access to authorities or competent courts is not conditional on first using the internal channel, unless otherwise provided by law.

9. Intellectual property

Autocare's trademarks, design, software, databases and own content are protected by law. Carriers' names, trademarks, images and information belong to their respective owners. Publishing an offer does not transfer to the user the right to reproduce, extract in bulk, resell or use commercially without authorization.

10. Applicable document set

• Terms and Conditions — general rules and delineation of roles;
• How booking and tickets work — steps and statuses in the flow;
• Payment, Cancellation and Refund Policy;
• Privacy Policy;
• Cookie Policy;
• Complaints Policy.

11. Information version

The published version and its effective date identify the applicable information. Changes to the operator's identity, scope, contact details or services provided are communicated through an updated version.