Terms

1. Who operates the platform

The platforms are operated by CONNECTBASE SRL, IDNO/tax code 1023600007753, with its registered office at MD-2089, Republic of Moldova, municipality of Chișinău, village of Ciorescu, 9 Ștefan cel Mare Street (“Autocare”, “we”). Full contact details are available on the Legal Information page.

These Terms apply to the domains autocare.md, autobuse.md and autobuze.md and to the Autocare mobile application. Autocare does not accept or process online payments and does not collect the price of transport from passengers. Payment is made directly to the carrier, in cash or through the online methods managed by it, in accordance with the selected offer.

2. Definitions

User A person aged at least 18 who uses the platform, creates an account or submits a request for themselves or for other passengers. Passenger The person for whom a seat is requested, including a minor added by an adult. Request The initial request submitted through Autocare. The request does not guarantee a seat and is not yet a confirmed booking. Booking A request accepted by the carrier and marked on the platform with the status “Booked” or an equivalent confirmation status. Carrier The company identified in the offer that decides whether to accept the request, provides the transport and is responsible for the journey. Ticket The ticket or other document, including an electronic one, that confers the right to transport and is issued/supplied by the carrier in accordance with the applicable process. Direct payment to the carrier Payment of the transport price to the carrier, in cash or through its own online payment system. Autocare does not collect or process this payment.

3. The role of Autocare and the role of the carrier

3.1. What Autocare does

• publishes and structures information about journeys received from carriers or connected systems;
• receives the user's request and transmits the necessary data to the carrier;
• technically receives the carrier's acceptance or refusal, including through Telegram integration;
• automatically updates the status and sends the related notifications;
• provides support for the operation of the platform and the administration of booking requests.

3.2. What the carrier does

• decides whether to accept the request and whether a seat is available;
• sets the specific conditions for transport, baggage, cancellation and refunds, within the limits of the law;
• provides the journey and is responsible for the vehicle, driver, safety, schedule, baggage and performance of the transport;
• issues or supplies the ticket/transport document;
• directly manages cash payments and online payments marked as managed by the carrier.

In the general process, Autocare is a technical intermediary that participates in transmitting and administering the request without becoming a carrier. For offers from carriers without a commercial contract, information about the journey is supplied or entered directly by the carrier, and Autocare's role is limited to hosting/listing the offer and the technical operations described below.

4. Offer and payment categories

Situation	Role of Autocare	Who collects and is responsible for payment
Cash payment at boarding	Transmission and confirmation of the booking.	The carrier collects payment directly.
Online payment managed by the carrier	The platform may display instructions or indicate that the carrier will send the link.	The carrier or its payment provider collects and handles the payment/refund.
Carrier without a commercial contract with Autocare	Hosting/listing information supplied by the carrier, technical transmission of the request, receipt of the response and notification to the user.	The carrier manages the booking, transport and any payment. Autocare does not collect money for this category, and the offer must be marked accordingly.

5. How a booking is formed

1. The user selects the journey, passengers, boarding/alighting points and available payment method.
2. Before submission, the user sees the carrier's identity, the price, the specific rules and accepts the applicable documents.
3. Autocare submits the request. At this stage, the seat is not guaranteed. Submitting the request does not involve a payment to Autocare.
4. Immediately after successful registration, the user receives, on screen and by email or notification, proof that the request has been received, stating that the seat is not yet confirmed.
5. The carrier accepts or refuses the request. Upon acceptance, the status becomes “Booked”, a binding booking is formed, and Autocare sends a separate confirmation.
6. The user pays the carrier directly according to the method and deadline communicated for the selected offer. If the carrier requires advance payment to hold the booking, the condition and consequences of non-payment must be communicated before the offer is accepted.
7. The ticket/transport document is supplied by the carrier in accordance with the instructions in the confirmation.

5.1. Legal effect of actions

By accepting these Terms and clicking the submission button, the user requests the Autocare electronic service and the transmission of the request to the identified carrier. The carrier's acceptance of the request creates a binding booking between the user/passenger and the carrier for the confirmed seat and journey. The carrier must hold the seat and provide the transport in accordance with the displayed conditions and applicable law.

The obligation to pay the transport price is owed to the carrier. Autocare's confirmation proves the booking status and does not constitute proof of payment. The carrier confirms receipt of payment and supplies the related documents. Autocare does not purchase or resell the transport service in its own name.

5.2. Offers from carriers without a commercial contract

For this category, before submission, information is displayed identifying the carrier and the available contact details, stating that Autocare has no commercial contract with it and does not collect payment, and listing the data to be transmitted. By clicking the “Submit request” button, the user requests that the names of the passengers, the booker's telephone number, the route, date/time, boarding/alighting points and any additional data expressly indicated in the form be transmitted to the named carrier.

Autocare does not independently verify the legal details or information about the route supplied by such a carrier. The carrier is responsible for its offer, acceptance and administration of the booking, transport, ticket and amounts collected directly. Autocare remains responsible for its own technical operations, the security of transmission, the status and notifications generated by the platform, and the measures required by law after notification of illegal content.

Details are explained on the How booking and the ticket work page.

6. Price and payment

The price displayed to the passenger is the price set by the carrier for the selected journey, date, passenger category and options. Using Autocare does not increase this price: for the same offer, the passenger pays the same transport price as through the carrier's direct channels.

Autocare does not charge the passenger a separate service fee. The Autocare commercial commission, when payable, is paid by the carrier under the contract between the companies and does not constitute a surcharge applied to the ticket. Autocare does not collect the transport price from the passenger and does not settle any part of that price with the carrier.

An offer may expire or change before the request is submitted. If the price, carrier, payment method or other material conditions change, the user will be asked to review the offer and confirm again before proceeding.

7. Carrier's conditions

Specific conditions concerning baggage, animals, documents, minors, seats, cancellation and refunds differ between carriers and may differ between segments of a connection. They are displayed before the request is submitted. For a direct online payment, the carrier also communicates the conditions of its own payment process. In the event of a conflict, mandatory rules applicable to the passenger prevail over the contractual conditions.

8. User obligations

• to provide correct and complete data for each passenger;
• to check the route, date, time, stops, carrier, cancellation policy and payment method;
• to monitor notifications and pay on time, if applicable;
• to arrive on time and have the necessary identity documents, visas, consents for minors and other required documents;
• not to use the platform fraudulently, abusively through automation or for fictitious bookings;
• to notify of cancellation as soon as possible.

9. Accounts, minors and abuse

An account and request may only be created by a person aged at least 18. Minors may be added as passengers by the adult responsible for the necessary data, documents and consents. Booking confirmation does not mean that Autocare has verified the minor's right to cross the border.

Repeated late cancellations of cash bookings, repeated no-shows, fraud or abuse may result in the account being limited or suspended, following a proportionate assessment. The user may request an explanation at [email protected].

10. Cancellations, no-shows and refunds

There is no single cancellation rule applicable to all carriers. The policy displayed for the selected carrier and journey applies, together with the mandatory rights provided by law. Detailed rules are set out in the Payment, Cancellation and Refund Policy.

The carrier handles refunds of amounts collected directly, in cash or online, in accordance with the applicable conditions and the passenger's mandatory rights. Autocare may receive and forward the request and is responsible for its own booking-related operations; it does not issue refunds of amounts collected by the carrier.

11. Liability

Autocare is responsible for its own services: the operation of the platform within reasonable limits, the accuracy of its actions, the protection of data under its control and its own operations for transmitting and administering booking requests. The carrier is responsible for providing the transport and for its information/conditions.

Autocare does not guarantee that every request will be accepted, that the carrier will not change the time or vehicle, or that there will be no delays caused by traffic, the border, weather or other circumstances of the journey. Nothing in these Terms excludes liability that cannot be limited by law or restricts the mandatory rights of the consumer or passenger.

12. Platform availability

We may perform maintenance and modify features for security, compatibility or legal requirements. We will make reasonable efforts to ensure continuity, but do not guarantee uninterrupted operation of the internet, the carrier's systems, Telegram or other external services.

13. Intellectual property and permitted use

The design, software, databases, texts and elements of Autocare are protected by law, without affecting the carriers' rights to their own trademarks and information. The user may use the platform for personal purposes, to search and make bookings, without bulk extraction, resale, technical interference or unauthorized access.

14. Personal data and cookies

Data processing is described in the Privacy Policy, and cookies and similar technologies are described in the Cookie Policy. Autocare and the carrier are independent controllers for the respective purposes described there.

15. Complaints

Complaints should be sent to [email protected]. We automatically confirm receipt, and complaints concerning Autocare's services are resolved within a maximum of 14 calendar days. Complaints concerning the journey are forwarded to the carrier. See the Complaints Policy.

16. Applicable law

Autocare's own services and use of the platform by the entity CONNECTBASE SRL are governed by the law of the Republic of Moldova, without prejudice to mandatory consumer protection rules. The transport contract is subject to the carrier's conditions and the law applicable to the carrier and the journey. For international journeys, mandatory rules of the state of boarding/alighting may apply, including, where the conditions are met, passenger rights provided for under European Union legislation.

17. Versions and acceptance

Before submitting a request, the user explicitly accepts the displayed version of the documents. The record must include the version, date/time, language, platform and link to the booking. A material change does not apply retroactively to an acceptance already recorded, except where required by mandatory law.